Braymark provides guest experience feedback to the hospitality and tourism sector with an unparalleled hands-on approach that lends to their reputation for results and reliability. With a specific focus on dining, spa, accommodations and attractions, the Braymark team is uniquely positioned to work with management teams and business owners to maximize the outcomes of their audits and surveys to ensure value and opportunity.
Fundamentally, the Braymark approach allows business owners to see their company through the eyes of their guests. We assist businesses in identifying their successes in addition to growth and revenue opportunities that will help them scale their business and operations. The data is easily navigated through our reporting tool that allows you to identify trending, to drill down into very specific components of your business and to review historical data.
The programs are also an opportunity to reward excellent customer service and to align your training objectives with the monitoring opportunities that we employ. The Braymark competitive edge gives business owners and management teams the information that they need to best succeed and meet the needs of their customers and their employees.
Braymark was founded as a response to an identified need. Both industry professionals, Brad Moyer and Mark Goobie were left unsatisfied by the options in the marketplace and identified an opportunity to create a company that could provide information that is typically challenging to capture. The company was created to specifically handle the clients in quality hospitality. With their experience and expertise they pride themselves on having a hands-on approach with each client that they work with. It is how they maintain their superior offering with certainty.
Meet the Braymark Team
Brad Moyer is a serial entrepreneur by nature, unafraid to seize opportunity and create companies that solve problems. His first such endeavour was a graphic design business at the age of 16, and his early start set the pace for a career of innovation. Brad has since created and sold enterprise level businesses in the software industry, all while maintaining his community focus and being a family man. In his time away from the office Brad is a Referee for Volleyball Canada, coaches volleyball and sits on the Greater Niagara Chamber of Commerce Government Affairs Committee. He is intimately familiar with the challenges and triumphs of business ownership, made evident in the precise and specific nature of the reporting software and survey content employed in the Braymark portfolio of services.
Mark Goobie, a Certified Human Resources Professional (CHRP), is the managing partner of Westridge, Braymark’s HR and Safety Services division. Mark’s unique background in Operations, Human Resources, and Safety, spans such industries as Hospitality, Agriculture, Manufacturing, Energy, Wholesale, IT, and Logistics. Working with some of the regions iconic brands, Westridge’s team is positioned to fully understand how employee experience and safety intersect to improve operations and ultimately profitable business. When not reading through stacks of health and safety green books, Mark enjoys spending time in the rural Niagara countryside with his wife and 3 boys, coaches a Lincoln Soccer Club travel team and contributes to local charitable works.