Advice and Resources for the Hospitality Industry

  • Own Your Customer Service

    By on July 14, 2014

    Estimated reading time: 2 minutes Though Canada was supposed to be the only G8 country that was to marginally escape a recession, we’re in it now! The thing about recessions is they cause smart businesses to pause and analyze what they are doing well and what they are not doing so well. One of the hallmarks of this analysis is

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  • The Changing Face of HR – Part 2

    By on June 4, 2014

    In Part One of: ‘Changing the Face of Human Resources’, we discussed the critical role people play in the success of any business. If people are not changing faster than the market or customers, we face a danger of becoming extinct quickly. The role of Human Resource (HR) Professionals becoming strategic partners and thinkers is upon us. The first two

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  • The Changing Face of HR – Part 1

    By on June 4, 2014

    The role of Human Resources (HR) as a strategic partner to any organization has never been more important than today. Here is a quick test to identify why. (The responses reflect the current reality many organizations are facing.) Your business and product offering is changing Your customers are changing and expecting more The marketplace and economy is changing Your suppliers

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