Advice and Resources for the Hospitality Industry

  • Good customer service starts with employee engagement

    By on July 14, 2016

    Many times companies have the objective of providing excellent customer service and focus solely on how they can please the customers to improve loss prevention strategies. Although customer satisfaction is a key driver for the health and future success of a company, ensuring your employees are also satisfied and engaged is important for providing good customer service. When employees are

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  • customer services for attractions industry

    These 5 attractions industry trends are improving customer services

    By on July 5, 2016

    The attractions industry is in a constant state of change as new technologies and customer demands influence the level of innovation attractions need to implement to improve customer services. There are many trends in 2016 across all sectors of the attractions industry that are worth looking at to ensure your customer service strategies are effective. Here are some trends that

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  • customer service experience - spa industry

    5 spa industry trends affecting the customer service experience

    By on June 30, 2016

    The spa industry has seen immense growth over the last five years, both in terms of customers and professionals that are choosing to work in the industry. One of the main reasons for this continual growth in popularity is due to spas beginning to encompass medical-centric practices along with traditional spa therapies. The number one reason people visit spas is

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  • customer service skills

    5 hospitality industry trends influencing customer service skills

    By on June 23, 2016

    Disruptive forces like technology and demographic shifts are having a big impact on the hospitality industry. As the travel world continues to drastically transform, the changes are happening at a rate that is sometimes too fast to keep up and adapt to. Customer service skills can no longer be static in an industry that is constantly needing to adapt to

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  • restaurant trends - customer service strategies

    5 restaurant industry trends that are shifting customer service strategies

    By on June 15, 2016

    The restaurant industry is an ever-changing one as new trends are continually shaping and affecting the customer experience. Brands barely have the capability to control these shifts in the industry, with technologies, health-consciousness and other traits changing what consumers need and expect from them. These are 5 trends in the restaurant industry that are shifting dining preferences in 2016. By understanding

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