Advice and Resources for the Hospitality Industry

  • customer service definition

    Using the customer service definition to enhance guest experiences

    By on June 8, 2016

    Although the dictionary definition of customer service may be “the assistance and advice provided by a company to those people who buy or use its products or services,” how the assistance and advice are provided isn’t addressed. Understanding the complete customer service definition and how to apply it to your business can enhance your brand and improve your customer service

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  • How a hotel mystery shopper can help build brand loyalty

    By on June 1, 2016

    Building brand loyalty takes more than social media contests and rewards programs. Although these are great tools to encourage customer engagement, you also need a system in place when customers come to your hotel that can enhance guest experiences and increase customer retention. Hotel brands build loyalty today by providing a personalized experience with tools such as engagement and appreciation.

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  • secret hotel shopper solutions

    Answer your customer service problems with a secret hotel shopper

    By on May 25, 2016

    Customer service is a great tool to use to ensure your customers have the best experience possible as customer touchpoints are ongoing during a hotel stay. Customers aren’t looking for a simple “please” and “thank you” service experience, but rather one that is memorable and unique. Using a secret hotel shopper to give feedback on their experience can give you

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  • top customer service skills identified

    Top customer service skills identified by mystery shoppers

    By on May 18, 2016

    As a business, you’re always looking for ways to improve your customer relationships with the end goal of customer retention. One of the best ways you can do this is to improve customer service. You want to leave a lasting impression on customers and give them a feel-good experience. Your level of customer service determines how customers perceive your brand

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  • mystery diners helping restaurants

    Mystery diners are changing the restaurant industry

    By on May 11, 2016

    When people come into your restaurant they’re looking for more than just great food, they want a memorable experience too. Mystery diners can help you establish a high level of service to ensure customer retention, as hospitality is something many customers look for when dining. Mystery diners are changing the restaurant industry, giving restaurants the opportunity to obtain impartial consumer

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