Advice and Resources for the Hospitality Industry

  • secret shopping for restaurants

    Secret Shopper tips for improving customer service at your restaurant

    By on March 30, 2016

    There are many factors that contribute to a memorable restaurant experience. Customers are observant and it is not just your product that matters; it’s your atmosphere, staff performance and decor that all tally into the experience. Secret shoppers are used by restaurants across the world to evaluate the customer experience at restaurants. Their expert observations and reports are predicated on

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  • Customer service practices that put your spa on the best of list

    By on March 23, 2016

    The key to running a successful spa business in Niagara is guest satisfaction. When your guests are satisfied it means that your spa understands the guest experience to its core. From atmosphere to products, staff attitudes to pricing, every big and small thing that makes your spa run is a noticeable factor in a guests experience of your business. What makes

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  • How to increase revenues with Secret Shopper feedback

    By on March 16, 2016

    There are many benefits to hospitality businesses that use secret shoppers to monitor customer experiences. The most valuable of those benefits is that a secret shoppers feedback can help you increase your revenues. Mystery shoppers enter your business to analyze customer interactions,  staff performance, and the buyers experience. What they deliver after that analysis is a thorough report on what you

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  • Is hiring a secret shopper worth it?

    By on March 11, 2016

    If you own a business that operates in the hospitality or accommodation industry you will know that the success of your business hinges on the satisfaction levels of your customers. When you look at your own business to evaluate what is working and what is not working can you really see your business through the same lens as the customer sees it?

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  • mystery shopping customer experience

    What is the Total Customer Experience?

    By on March 3, 2016

      Whether your company is in the hospitality, restaurant, attraction or spa industry you’ve probably already realised that for your customers, your great product or service is not enough. What customers really want is the total customer experience. A positive, share-worthy experience from the moment they walk through your doors to the moment that they leave. Many businesses miss the mark

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