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How Secret Shoppers can Change your Business
If you’ve ever been curious about how customers really see your business, aside from reviews on TripAdvisor, hiring a...
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How to Hire the Best Secret Service Shopper Company
Your company has finally decided to hire a secret service shopping company to truly understand the needs, expectations and...
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The Benefits of Hiring a Mystery Shopping Company
Hiring a secret shopping company to evaluate your customer service needs, whether in the tourism, hospitality or dining industries,...
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What is the Experience that Everyone is Looking For?
Estimated reading time: 4 minutes Previously we discussed the importance of hiring the right people for the hospitality industry....
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Hire for Attitude (Teach the Skill)
Estimated reading time: 4 minutes Customer service in the hospitality industry is the bread and butter to successful...
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Is it time to rethink your customer service protocols?
When guests at your establishment have an issue, problem or concern, it is likely that they are experiencing a...
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Customer service to deal with bad customer behaviour
In the hospitality industry in Ontario, you strive to ensure the best guest experience possible. You have invested in...
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Why your hotel should be addressing negative online reviews
Potential guests will always be attempt to research your hotel before they ultimately decide to choose you. They will...
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Why “the customer is always right” can be bad for business
“The customer is always right”, isn’t that the way we’ve always been told to do business? The phrase has...
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Niagara mystery shoppers examine 5 common customer service mistakes
Bad customer service can have tremendous consequences for the hotel industry and can cost your hotel customers and end...
