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A Niagara mystery shopper can improve the customer experience
Are you noticing that you have difficulty attracting or retaining customers to your business? Have you personally taken a...
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How to improve customer experience with employee engagement
Are your employees putting time, not passion, into their work? Even worse, is your lack of employee engagement costing...
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Business Alert: Secret shopper scams
What once started as a classic mail scam in Ontario has been rapidly spreading across Canada. The “mystery shopper”...
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Use customer feedback to improve your business
As the old adage goes- “news travels fast, bad news travels faster.” User-generated content websites currently allow customers to...
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Niagara mystery shoppers can improve loss prevention strategies
Maintaining profitability is the core goal for any business. That’s why every business needs a loss prevention strategy to...
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Rethink your guest satisfaction data
How do you typically gauge the satisfaction of guests in your hotel or restaurant? Do you rely on a...
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Hotel guests are ditching room service for online food-ordering services
A recent report by Chicago-based online food-ordering service Grubhub Inc. has revealed that, at least in the USA, hotel...
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The Changing Face of HR – Part 2
In Part One of: ‘Changing the Face of Human Resources’, we discussed the critical role people play in the...
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The Changing Face of HR – Part 1
The role of Human Resources (HR) as a strategic partner to any organization has never been more important than...
