The Braymark approach to guest service audits and employee feedback in the restaurant industry is to focus on excellent, non-scripted, genuine customer service. We work to ensure that the team members you have as touch points with your guests are offering an experience that you have indicated is representative of your brand.
We specifically help by:
- Recognizing customer service standards and how well/efficiently they are being met.
- Identifying upsell and revenue opportunities.
- Loss prevention strategies through a bar review.
- Assessment of food quality and presentation.