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Hotel guests are ditching room service for online food-ordering services
A recent report by Chicago-based online food-ordering service Grubhub Inc. has revealed that, at least in the USA, hotel...
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Enhance guest experience with a different kind of check-in
While we always think it is best to provide a fast and efficient check-in process for your guests,...
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Top Spa Trends for 2014
Estimated Reading Time: 3 Minutes We might be mid-way through the year, but it’s always a good time to...
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The effect of employee theft on your restaurant’s margins
Estimate Reading Time: 2 minutes Let me start out by saying that I’m not automatically accusing your employees of...
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How Millenials are affecting the Hospitality Industry
There is a new generation of guests booking nights at your hotel or dining in your restaurant and they...
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Employee surveys can help engage and motivate your team
Estimate Reading Time: 2 Minutes Recently, a company in Britain conducted a survey of employed individuals that asked what...
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Success in the Hospitality Industry starts with the Management
Estimated reading time: 3 minutes There is no denying how great it is to work in the hospitality industry....
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5 Easy Ways to Improve Your Customer Service
Estimated reading time: 3 minutes Customer service is at the core of every business. It’s simple really; if your...
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Mystery Shopping Top 10: What your customers LOVE!
Estimated reading time: 2 minutes We surveyed our shoppers for the top 10 things they’ve found impressive and… well...
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Own Your Customer Service
Estimated reading time: 2 minutes Though Canada was supposed to be the only G8 country that was to marginally...
