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To charge or not to charge – the great hotel WiFi debate
Hand-held devices like smartphones and tablets have become the norm for pretty much every traveler today. Comscore.com reports that 4 out...
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Get hotel quality assurance with a mystery guest
With changing demographics of guests, a slow economy and increasing competition from new accommodation services, hotel managers and owners...
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Niagara mystery shoppers can improve loss prevention strategies
Maintaining profitability is the core goal for any business. That’s why every business needs a loss prevention strategy to...
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Attract more guests with an authentic local experience
The majority of a restaurant’s guests will generally be from the local area surrounding its location. They’ll often visit...
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A customer’s perspective will change your business
We’ve seen it hundreds of times. A business has everything going for it: knowledgeable, passionate employees, great services or...
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Rethink your guest satisfaction data
How do you typically gauge the satisfaction of guests in your hotel or restaurant? Do you rely on a...
