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Why “the customer is always right” can be bad for business
“The customer is always right”, isn’t that the way we’ve always been told to do business? The phrase has...
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5 reasons why people are choosing boutique hotels
Finding the right hotel is important to travellers. Whether they are travelling for business or pleasure, guests are looking...
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Niagara mystery shoppers examine 5 common customer service mistakes
Bad customer service can have tremendous consequences for the hotel industry and can cost your hotel customers and end...
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Is your restaurant giving your guests what they want?
Have you determined what your customers want from your restaurant? If you’re operating in the public sphere, seeing through...
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Is your hotel prepared for baby boomers?
A big focus in the hospitality sector has been about how to attract millennials. As the latest generation of...
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A Niagara mystery shopper can improve the customer experience
Are you noticing that you have difficulty attracting or retaining customers to your business? Have you personally taken a...
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How to improve customer experience with employee engagement
Are your employees putting time, not passion, into their work? Even worse, is your lack of employee engagement costing...
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5 tips on how to retain customers
Customer retention is incredibly important to businesses in the hospitality industry. Gaining new customers is much more difficult than...
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How to use the right social media for your business: Part Two
Welcome to part two of our look at how to use the right social media for your business. We...
