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Secret Shopper tips for improving customer service at your restaurant
There are many factors that contribute to a memorable restaurant experience. Customers are observant and it is not just...
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Customer service practices that put your spa on the best of list
The key to running a successful spa business in Niagara is guest satisfaction. When your guests are satisfied it...
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How to increase revenues with Secret Shopper feedback
There are many benefits to hospitality businesses that use secret shoppers to monitor customer experiences. The most valuable of...
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Is hiring a secret shopper worth it?
If you own a business that operates in the hospitality or accommodation industry you will know that the success of your...
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What is the Total Customer Experience?
Whether your company is in the hospitality, restaurant, attraction or spa industry you’ve probably already realised that for...