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Mystery shopping programs in Ontario’s hospitality industry
Mystery shopping is a service that has been around for decades, dating back to the 1930’s. Today, it’s a...
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Improve your customer retention with mystery shopping
With new customer acquisition being the main objective of many businesses, they forget the important focus of customer retention and...
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Why build your customer service training programs from secret shopper reports
Any company that has created a culture of customer service excellence has done so through a custom customer service...
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Here’s what’s typically evaluated during a restaurant mystery shop
Do you own a restaurant and wonder if a mystery shoppers evaluation could help you improve your guests experiences?...