-
5 spa industry trends affecting the customer service experience
The spa industry has seen immense growth over the last five years, both in terms of customers and professionals...
0 -
5 hospitality industry trends influencing customer service skills
Disruptive forces like technology and demographic shifts are having a big impact on the hospitality industry. As the travel...
-
5 restaurant industry trends that are shifting customer service strategies
The restaurant industry is an ever-changing one as new trends are continually shaping and affecting the customer experience. Brands...
-
Using the customer service definition to enhance guest experiences
Although the dictionary definition of customer service may be “the assistance and advice provided by a company to those...
-
How a hotel mystery shopper can help build brand loyalty
Building brand loyalty takes more than social media contests and rewards programs. Although these are great tools to encourage...