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Using a secret shopper audit for competitor analysis
In the forever-changing business environment of today, it pays to keep an eye on what your competitors are up...
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Reduce your customer churn rate with mystery shopping
Most businesses want to attract new customers but forget that the bigger win, in the long run, is keeping...
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Good customer service starts with employee engagement
Many times companies have the objective of providing excellent customer service and focus solely on how they can please...
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These 5 attractions industry trends are improving customer services
The attractions industry is in a constant state of change as new technologies and customer demands influence the level...
