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Using customer service to make your attraction memorable
Sure, customers will come through your attraction and have a good time, but what happens after? Even if the...
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Mystery shopping programs in Ontario’s hospitality industry
Mystery shopping is a service that has been around for decades, dating back to the 1930’s. Today, it’s a...
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Improve your customer retention with mystery shopping
With new customer acquisition being the main objective of many businesses, they forget the important focus of customer retention and...
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Why build your customer service training programs from secret shopper reports
Any company that has created a culture of customer service excellence has done so through a custom customer service...
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Customer service practices that put your spa on the best of list
The key to running a successful spa business in Niagara is guest satisfaction. When your guests are satisfied it...
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What is the Total Customer Experience?
Whether your company is in the hospitality, restaurant, attraction or spa industry you’ve probably already realised that for...
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What to include in your Customer Service Training Programs
Customers are the heart of your hospitality business, their satisfaction is what drives your success. And their satisfaction...
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Secret Shopping in Ontario: Why you should invest in a Guest Experience Audit
How can you take your business to the next level? You do so by understanding what your customer...
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Improving Customer Service Experiences in Ontario’s Hospitality Industry
Successful hospitality properties understand that they are in the business of delivering experiences. While you are selling goods and...
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Develop a customer service strategy that gets your Niagara hotel noticed
When you google niagara hotels, the first link to populates is The 10 best Niagara Falls Hotels from TripAdvisor...
