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Holiday Guide: Delivering Excellent Customer Service during the Holiday Rush
The Christmas holidays are one of our favourite times of the year- it’s a time of giving, celebration and...
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The Benefits of Hiring a Mystery Shopping Company
Hiring a secret shopping company to evaluate your customer service needs, whether in the tourism, hospitality or dining industries,...
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Ontario Hospitality Industry Trends
As 2015 quickly draws to a close, we would like to look back on this whirlwind of a year…
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The importance of guest loyalty
With so many day-to-day business regiments that take place in the hospitality industry, it can often be difficult to…
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7 Phrases That Should Never be Used in Customer Service
The importance of choosing words carefully within the customer service industry is crucial and can play a very important...
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Hotel Trends 2015: Market to Millennials
Does your hotel establishment cater to the new generation? How do you present a unique opportunity for Millennials to…
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Protocols that can Result in Poor Customer Service
Protocols and procedures are put into place within a workplace setting to ensure consistency, accuracy and that the right…
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How to Handle Upset Customers
Having an uneasy customer is not a pleasant situation for anyone. When dealing with a client that is not…
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What is the ROI on Excellent Customer Service?
On the continuous theme of providing the best guest experience through excellent customer service, we are discussing ROI (return…
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What is the Experience that Everyone is Looking For?
Estimated reading time: 4 minutes Previously we discussed the importance of hiring the right people for the hospitality industry....
