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Reduce your customer churn rate with mystery shopping
Most businesses want to attract new customers but forget that the bigger win, in the long run, is keeping...
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5 hospitality industry trends influencing customer service skills
Disruptive forces like technology and demographic shifts are having a big impact on the hospitality industry. As the travel...
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How a hotel mystery shopper can help build brand loyalty
Building brand loyalty takes more than social media contests and rewards programs. Although these are great tools to encourage...
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Answer your customer service problems with a secret hotel shopper
Customer service is a great tool to use to ensure your customers have the best experience possible as customer...
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The feedback to expect from a secret shopper audit
If you own a hospitality or a tourism based business you’ve probably heard about the merits of a secret...
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Develop a customer service strategy that gets your Niagara hotel noticed
When you google niagara hotels, the first link to populates is The 10 best Niagara Falls Hotels from TripAdvisor...
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Holiday Guide: Delivering Excellent Customer Service during the Holiday Rush
The Christmas holidays are one of our favourite times of the year- it’s a time of giving, celebration and...
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7 Phrases That Should Never be Used in Customer Service
The importance of choosing words carefully within the customer service industry is crucial and can play a very important...
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Hotel Trends 2015: Market to Millennials
Does your hotel establishment cater to the new generation? How do you present a unique opportunity for Millennials to…
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Protocols that can Result in Poor Customer Service
Protocols and procedures are put into place within a workplace setting to ensure consistency, accuracy and that the right…
