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Reduce your customer churn rate with mystery shopping
Most businesses want to attract new customers but forget that the bigger win, in the long run, is keeping...
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Using the customer service definition to enhance guest experiences
Although the dictionary definition of customer service may be “the assistance and advice provided by a company to those...
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How a hotel mystery shopper can help build brand loyalty
Building brand loyalty takes more than social media contests and rewards programs. Although these are great tools to encourage...
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Top customer service skills identified by mystery shoppers
As a business, you’re always looking for ways to improve your customer relationships with the end goal of customer...
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Mystery diners are changing the restaurant industry
When people come into your restaurant they’re looking for more than just great food, they want a memorable experience...
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Mystery shopping programs in Ontario’s hospitality industry
Mystery shopping is a service that has been around for decades, dating back to the 1930’s. Today, it’s a...
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Improve your customer retention with mystery shopping
With new customer acquisition being the main objective of many businesses, they forget the important focus of customer retention and...
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How to increase revenues with Secret Shopper feedback
There are many benefits to hospitality businesses that use secret shoppers to monitor customer experiences. The most valuable of...
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The feedback to expect from a secret shopper audit
If you own a hospitality or a tourism based business you’ve probably heard about the merits of a secret...
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Secret Shopping in Ontario: Why you should invest in a Guest Experience Audit
How can you take your business to the next level? You do so by understanding what your customer...
