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Improving customer satisfaction with touch points
Customer touch points are your brand’s points of customer contact from start to finish. Identifying these points of contact...
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Using a secret shopper audit for competitor analysis
In the forever-changing business environment of today, it pays to keep an eye on what your competitors are up...
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Answer your customer service problems with a secret hotel shopper
Customer service is a great tool to use to ensure your customers have the best experience possible as customer...
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Why build your customer service training programs from secret shopper reports
Any company that has created a culture of customer service excellence has done so through a custom customer service...
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Customer service practices that put your spa on the best of list
The key to running a successful spa business in Niagara is guest satisfaction. When your guests are satisfied it...
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Is hiring a secret shopper worth it?
If you own a business that operates in the hospitality or accommodation industry you will know that the success of your...
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The feedback to expect from a secret shopper audit
If you own a hospitality or a tourism based business you’ve probably heard about the merits of a secret...
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How Secret Shoppers can Change your Business
If you’ve ever been curious about how customers really see your business, aside from reviews on TripAdvisor, hiring a...
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How to Hire the Best Secret Service Shopper Company
Your company has finally decided to hire a secret service shopping company to truly understand the needs, expectations and...
