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5 ways to gain effective customer feedback
Although there’s plenty of ways to evaluate how you’re doing in the market, having insight from your customers is...
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Using customer service to make your attraction memorable
Sure, customers will come through your attraction and have a good time, but what happens after? Even if the...
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Why your hotel should be addressing negative online reviews
Potential guests will always be attempt to research your hotel before they ultimately decide to choose you. They will...
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Avoiding negative reviews online
We’ve spoken before about the importance of customer feedback, but are you aware of the important steps needed to...
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How to maximize the power of your website
Your brand website is crucial to your business- it’s the first point of contact for consumers and delivers your...
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Use customer feedback to improve your business
As the old adage goes- “news travels fast, bad news travels faster.” User-generated content websites currently allow customers to...
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Get hotel quality assurance with a mystery guest
With changing demographics of guests, a slow economy and increasing competition from new accommodation services, hotel managers and owners...
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Rethink your guest satisfaction data
How do you typically gauge the satisfaction of guests in your hotel or restaurant? Do you rely on a...
