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5 ways to gain effective customer feedback
Although there’s plenty of ways to evaluate how you’re doing in the market, having insight from your customers is...
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Good customer service starts with employee engagement
Many times companies have the objective of providing excellent customer service and focus solely on how they can please...
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5 spa industry trends affecting the customer service experience
The spa industry has seen immense growth over the last five years, both in terms of customers and professionals...
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Answer your customer service problems with a secret hotel shopper
Customer service is a great tool to use to ensure your customers have the best experience possible as customer...
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Top customer service skills identified by mystery shoppers
As a business, you’re always looking for ways to improve your customer relationships with the end goal of customer...
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Using customer service to make your attraction memorable
Sure, customers will come through your attraction and have a good time, but what happens after? Even if the...
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Mystery shopping programs in Ontario’s hospitality industry
Mystery shopping is a service that has been around for decades, dating back to the 1930’s. Today, it’s a...
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Holiday Guide: Delivering Excellent Customer Service during the Holiday Rush
The Christmas holidays are one of our favourite times of the year- it’s a time of giving, celebration and...
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7 Phrases That Should Never be Used in Customer Service
The importance of choosing words carefully within the customer service industry is crucial and can play a very important...
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Use staff engagement to enhance guest experiences
With the number of accommodation options available to travelers, it is important for Ontario hoteliers to deliver unique customer...
