-
Why a guest experience audit can improve your spa
It’s important to look past what you may think clients are expecting when they come to your spa and...
0 -
Reduce your customer churn rate with mystery shopping
Most businesses want to attract new customers but forget that the bigger win, in the long run, is keeping...
-
Good customer service starts with employee engagement
Many times companies have the objective of providing excellent customer service and focus solely on how they can please...
-
These 5 attractions industry trends are improving customer services
The attractions industry is in a constant state of change as new technologies and customer demands influence the level...
-
5 spa industry trends affecting the customer service experience
The spa industry has seen immense growth over the last five years, both in terms of customers and professionals...
-
5 hospitality industry trends influencing customer service skills
Disruptive forces like technology and demographic shifts are having a big impact on the hospitality industry. As the travel...
-
5 restaurant industry trends that are shifting customer service strategies
The restaurant industry is an ever-changing one as new trends are continually shaping and affecting the customer experience. Brands...
-
Using the customer service definition to enhance guest experiences
Although the dictionary definition of customer service may be “the assistance and advice provided by a company to those...
-
How a hotel mystery shopper can help build brand loyalty
Building brand loyalty takes more than social media contests and rewards programs. Although these are great tools to encourage...
-
Top customer service skills identified by mystery shoppers
As a business, you’re always looking for ways to improve your customer relationships with the end goal of customer...
