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Ontario Hospitality Industry Trends
As 2015 quickly draws to a close, we would like to look back on this whirlwind of a year…
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7 Phrases That Should Never be Used in Customer Service
The importance of choosing words carefully within the customer service industry is crucial and can play a very important...
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Use staff engagement to enhance guest experiences
With the number of accommodation options available to travelers, it is important for Ontario hoteliers to deliver unique customer...
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Should you join Hospitality and Tourism Associations in Ontario?
When you are looking to expand your footing in the hospitality and tourism industries in Ontario, finding a network...
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Avoiding negative reviews online
We’ve spoken before about the importance of customer feedback, but are you aware of the important steps needed to...
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How to maximize the power of your website
Your brand website is crucial to your business- it’s the first point of contact for consumers and delivers your...
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Enhance the guest experience by talking about them
We told you before how you can use customer comments and other data to see how you can enhance...
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To charge or not to charge – the great hotel WiFi debate
Hand-held devices like smartphones and tablets have become the norm for pretty much every traveler today. Comscore.com reports that 4 out...
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Rethink your guest satisfaction data
How do you typically gauge the satisfaction of guests in your hotel or restaurant? Do you rely on a...
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How Millenials are affecting the Hospitality Industry
There is a new generation of guests booking nights at your hotel or dining in your restaurant and they...
