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Using a secret shopper audit for competitor analysis
In the forever-changing business environment of today, it pays to keep an eye on what your competitors are up...
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Reduce your customer churn rate with mystery shopping
Most businesses want to attract new customers but forget that the bigger win, in the long run, is keeping...
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Using the customer service definition to enhance guest experiences
Although the dictionary definition of customer service may be “the assistance and advice provided by a company to those...
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Mystery diners are changing the restaurant industry
When people come into your restaurant they’re looking for more than just great food, they want a memorable experience...
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Using customer service to make your attraction memorable
Sure, customers will come through your attraction and have a good time, but what happens after? Even if the...
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Mystery shopping programs in Ontario’s hospitality industry
Mystery shopping is a service that has been around for decades, dating back to the 1930’s. Today, it’s a...
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Improving Customer Service Experiences in Ontario’s Hospitality Industry
Successful hospitality properties understand that they are in the business of delivering experiences. While you are selling goods and...
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How to Hire the Best Secret Service Shopper Company
Your company has finally decided to hire a secret service shopping company to truly understand the needs, expectations and...
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Customer service to deal with bad customer behaviour
In the hospitality industry in Ontario, you strive to ensure the best guest experience possible. You have invested in...
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Why your hotel should be addressing negative online reviews
Potential guests will always be attempt to research your hotel before they ultimately decide to choose you. They will...