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5 spa industry trends affecting the customer service experience
The spa industry has seen immense growth over the last five years, both in terms of customers and professionals...
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A spa’s online presence and customer experience
There is no question that the first place potential clients look for a new spa is online. Research from...
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Rethink your guest satisfaction data
How do you typically gauge the satisfaction of guests in your hotel or restaurant? Do you rely on a...
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Top Spa Trends for 2014
Estimated Reading Time: 3 Minutes We might be mid-way through the year, but it’s always a good time to...
