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What to include in your Customer Service Training Programs
Customers are the heart of your hospitality business, their satisfaction is what drives your success. And their satisfaction...
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How to Handle Upset Customers
Having an uneasy customer is not a pleasant situation for anyone. When dealing with a client that is not…
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What is the ROI on Excellent Customer Service?
On the continuous theme of providing the best guest experience through excellent customer service, we are discussing ROI (return…
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What is the Experience that Everyone is Looking For?
Estimated reading time: 4 minutes Previously we discussed the importance of hiring the right people for the hospitality industry....
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Hire for Attitude (Teach the Skill)
Estimated reading time: 4 minutes Customer service in the hospitality industry is the bread and butter to successful...
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Why Employee Engagement and Satisfaction Matter
Estimated reading time: 3 minutes We already know that in the hospitality industry in Ontario you are constantly striving...
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The effect of employee theft on your restaurant’s margins
Estimate Reading Time: 2 minutes Let me start out by saying that I’m not automatically accusing your employees of...
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Employee surveys can help engage and motivate your team
Estimate Reading Time: 2 Minutes Recently, a company in Britain conducted a survey of employed individuals that asked what...