Human Resources

  • What is the ROI on Excellent Customer Service?

    By on September 15, 2015

    On the continuous theme of providing the best guest experience through excellent customer service, we are discussing ROI (return…

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  • 5 tips on how to retain customers

    By on October 6, 2014

    Customer retention is incredibly important to businesses in the hospitality industry. Gaining new customers is much more difficult than...

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  • The Changing Face of HR – Part 2

    By on June 4, 2014

    In Part One of: ‘Changing the Face of Human Resources’, we discussed the critical role people play in the...

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  • The Changing Face of HR – Part 1

    By on June 4, 2014

    The role of Human Resources (HR) as a strategic partner to any organization has never been more important than...

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