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5 ways to gain effective customer feedback
Although there’s plenty of ways to evaluate how you’re doing in the market, having insight from your customers is...
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Using customer service to make your attraction memorable
Sure, customers will come through your attraction and have a good time, but what happens after? Even if the...
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Customer service practices that put your spa on the best of list
The key to running a successful spa business in Niagara is guest satisfaction. When your guests are satisfied it...
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How to increase revenues with Secret Shopper feedback
There are many benefits to hospitality businesses that use secret shoppers to monitor customer experiences. The most valuable of...
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What is the Total Customer Experience?
Whether your company is in the hospitality, restaurant, attraction or spa industry you’ve probably already realised that for...
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Secret Shopping in Ontario: Why you should invest in a Guest Experience Audit
How can you take your business to the next level? You do so by understanding what your customer...
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Holiday Guide: Delivering Excellent Customer Service during the Holiday Rush
The Christmas holidays are one of our favourite times of the year- it’s a time of giving, celebration and...
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The Benefits of Hiring a Mystery Shopping Company
Hiring a secret shopping company to evaluate your customer service needs, whether in the tourism, hospitality or dining industries,...
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The importance of guest loyalty
With so many day-to-day business regiments that take place in the hospitality industry, it can often be difficult to…
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Protocols that can Result in Poor Customer Service
Protocols and procedures are put into place within a workplace setting to ensure consistency, accuracy and that the right…
