Is your restaurant giving your guests what they want?
Read moreHave you determined what your customers want from your restaurant? If you’re operating in the public sphere, seeing through your guest’s perspective is indispensible. Your guests can see shortcomings that you yourself cannot. Details can be missed and poor attitudes gone unnoticed by you and your staff. Don’t assume that because your restaurant is doing well, your customers are happy. Today
0Is your hotel prepared for baby boomers?
Read moreA big focus in the hospitality sector has been about how to attract millennials. As the latest generation of travelers, hotels have been clamoring to make sure that they attract the highly desirable market. However in your effort to attract millennials, are you forgetting to appeal to multi-generational needs? You need to make sure that your hotel offers the services
A Niagara mystery shopper can improve the customer experience
Read moreAre you noticing that you have difficulty attracting or retaining customers to your business? Have you personally taken a look only to decide that your business is running smoothly, leaving you essentially scratching your head trying to make sense of the situation? While your business may appear to be operating efficiently to you, that does not mean that your customers
How to improve customer experience with employee engagement
Read moreAre your employees putting time, not passion, into their work? Even worse, is your lack of employee engagement costing your business customers? The application of employee engagement is key to the hospitality sector. If you run a restaurant or hotel, or possibly both, you know that there needs to be a strong emphasis on superior customer service, customer feedback, and
5 tips on how to retain customers
Read moreCustomer retention is incredibly important to businesses in the hospitality industry. Gaining new customers is much more difficult than retaining customers who have already interacted with your business. With old customers, you do not have to worry about how you will attract them away from their usual brand- that’s already you! You need to make sure that you’re focusing as
