Why your hotel should be addressing negative online reviews
Read morePotential guests will always be attempt to research your hotel before they ultimately decide to choose you. They will...
0How to reward customer loyalty
Read moreCustomer loyalty is incredibly important for any business. Developing and maintaining positive relationships can mean long-term business for your...
Why “the customer is always right” can be bad for business
Read more“The customer is always right”, isn’t that the way we’ve always been told to do business? The phrase has...
5 reasons why people are choosing boutique hotels
Read moreFinding the right hotel is important to travellers. Whether they are travelling for business or pleasure, guests are looking...
Niagara mystery shoppers examine 5 common customer service mistakes
Read moreBad customer service can have tremendous consequences for the hotel industry and can cost your hotel customers and end...
