What is the ROI on Excellent Customer Service?
Read moreOn the continuous theme of providing the best guest experience through excellent customer service, we are discussing ROI (return…
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What is the Experience that Everyone is Looking For?
Read moreEstimated reading time: 4 minutes Previously we discussed the importance of hiring the right people for the hospitality industry....
Hire for Attitude (Teach the Skill)
Read moreEstimated reading time: 4 minutes Customer service in the hospitality industry is the bread and butter to successful...
Why Employee Engagement and Satisfaction Matter
Read moreEstimated reading time: 3 minutes We already know that in the hospitality industry in Ontario you are constantly striving...
Congratulations to the Drake Devonshire Inn!
Read moreCongratulations to the Drake Devonshire Inn in Prince Edward County for their recent accolades at the annual Hospitality Design…
