The importance of guest loyalty
Read moreWith so many day-to-day business regiments that take place in the hospitality industry, it can often be difficult to…
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7 Phrases That Should Never be Used in Customer Service
Read moreThe importance of choosing words carefully within the customer service industry is crucial and can play a very important...
Hotel Trends 2015: Market to Millennials
Read moreDoes your hotel establishment cater to the new generation? How do you present a unique opportunity for Millennials to…
Protocols that can Result in Poor Customer Service
Read moreProtocols and procedures are put into place within a workplace setting to ensure consistency, accuracy and that the right…
How to Handle Upset Customers
Read moreHaving an uneasy customer is not a pleasant situation for anyone. When dealing with a client that is not…
