How Millenials are affecting the Hospitality Industry
Read moreThere is a new generation of guests booking nights at your hotel or dining in your restaurant and they are having a big effect on the hospitality industry. The millenials, people born anywhere from the early 1980s to early 2000s, are slowly taking over from the baby boomers as the core customer for the industry as this group is expected
0Employee surveys can help engage and motivate your team
Read moreEstimate Reading Time: 2 Minutes Recently, a company in Britain conducted a survey of employed individuals that asked what their employers knew about the people who worked for them in regards to their lives outside of the workplace.The results were surprising and offered some great insight into how employers can benefit from engaging and learning more about their employees. The
Success in the Hospitality Industry starts with the Management
Read moreEstimated reading time: 3 minutes There is no denying how great it is to work in the hospitality industry. It’s fast-paced, every day presents new challenges, and you get the opportunity to meet people from all over the world. However, it is also impossible to deny that success in this industry can be difficult to achieve. That’s why we say
5 Easy Ways to Improve Your Customer Service
Read moreEstimated reading time: 3 minutes Customer service is at the core of every business. It’s simple really; if your customers aren’t happy, you’re not going to have customers for very long. Fortunately, it’s easy to retain customers through some simple changes and improvements that’ll not only keep the current customers happy, but turn them into your cheerleaders as well! 1.
Mystery Shopping Top 10: What your customers LOVE!
Read moreEstimated reading time: 2 minutes We surveyed our shoppers for the top 10 things they’ve found impressive and… well not so impressive while shopping. Top 10 things that impress guests Being made to feel like we are long awaited friends upon entering the hotel/restaurant. Having our name remembered and used in conversation. Hearing the smile in the person’s voice when
