Rethink your guest satisfaction data
Read moreHow do you typically gauge the satisfaction of guests in your hotel or restaurant? Do you rely on a post-stay survey emailed to guests or a comment card following a meal? These can be effective ways to gain a general vision of the level of satisfaction your guests get from visiting your business, but they come up short in couple
0Hotel guests are ditching room service for online food-ordering services
Read moreA recent report by Chicago-based online food-ordering service Grubhub Inc. has revealed that, at least in the USA, hotel guests are more often taking their in-room meals from takeout restaurants rather than ordering room service. According to Skift, an online travel trends site, and PFK Consulting, this has resulted in a 9.5% drop in revenues made from room service in hotels
Enhance guest experience with a different kind of check-in
Read moreWhile we always think it is best to provide a fast and efficient check-in process for your guests, there are advantages to having them check –in more than one. We’re not talking about having them visit the front desk every time they come into the hotel during their stay; we’re referring to incentivizing your guests to “check-in” via their
Top Spa Trends for 2014
Read moreEstimated Reading Time: 3 Minutes We might be mid-way through the year, but it’s always a good time to have a refresher on the top trends we’re seeing in the industries Braymark serves. Here’s what we’re currently seeing in the spa industry: Personalized Wellness Consumers are more educated than ever about the products and services they purchase. This trend applies
The effect of employee theft on your restaurant’s margins
Read moreEstimate Reading Time: 2 minutes Let me start out by saying that I’m not automatically accusing your employees of stealing from you, but it is a reality that employee theft is a common occurrence in all businesses. A recent study by the Certified General Accountants Association revealed that employee theft costs businesses more than $12 billion per year. In the
