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The feedback to expect from a secret shopper audit
If you own a hospitality or a tourism based business you’ve probably heard about the merits of a secret...
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What to include in your Customer Service Training Programs
Customers are the heart of your hospitality business, their satisfaction is what drives your success. And their satisfaction...
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Secret Shopping in Ontario: Why you should invest in a Guest Experience Audit
How can you take your business to the next level? You do so by understanding what your customer...
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Improving Customer Service Experiences in Ontario’s Hospitality Industry
Successful hospitality properties understand that they are in the business of delivering experiences. While you are selling goods and...
