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How to increase revenues with Secret Shopper feedback
There are many benefits to hospitality businesses that use secret shoppers to monitor customer experiences. The most valuable of...
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Hire for Attitude (Teach the Skill)
Estimated reading time: 4 minutes Customer service in the hospitality industry is the bread and butter to successful...
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Avoiding negative reviews online
We’ve spoken before about the importance of customer feedback, but are you aware of the important steps needed to...