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What is the ROI on Excellent Customer Service?
On the continuous theme of providing the best guest experience through excellent customer service, we are discussing ROI (return…
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5 tips on how to retain customers
Customer retention is incredibly important to businesses in the hospitality industry. Gaining new customers is much more difficult than...
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The Changing Face of HR – Part 2
In Part One of: ‘Changing the Face of Human Resources’, we discussed the critical role people play in the...
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The Changing Face of HR – Part 1
The role of Human Resources (HR) as a strategic partner to any organization has never been more important than...