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Why build your customer service training programs from secret shopper reports
Any company that has created a culture of customer service excellence has done so through a custom customer service...
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Here’s what’s typically evaluated during a restaurant mystery shop
Do you own a restaurant and wonder if a mystery shoppers evaluation could help you improve your guests experiences?...
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Secret Shopper tips for improving customer service at your restaurant
There are many factors that contribute to a memorable restaurant experience. Customers are observant and it is not just...
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How to increase revenues with Secret Shopper feedback
There are many benefits to hospitality businesses that use secret shoppers to monitor customer experiences. The most valuable of...
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The importance of guest loyalty
With so many day-to-day business regiments that take place in the hospitality industry, it can often be difficult to…
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Success in the Hospitality Industry starts with the Management
Estimated reading time: 3 minutes There is no denying how great it is to work in the hospitality industry....
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5 Easy Ways to Improve Your Customer Service
Estimated reading time: 3 minutes Customer service is at the core of every business. It’s simple really; if your...
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Mystery Shopping Top 10: What your customers LOVE!
Estimated reading time: 2 minutes We surveyed our shoppers for the top 10 things they’ve found impressive and… well...
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Own Your Customer Service
Estimated reading time: 2 minutes Though Canada was supposed to be the only G8 country that was to marginally...
