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5 hospitality industry trends influencing customer service skills
Disruptive forces like technology and demographic shifts are having a big impact on the hospitality industry. As the travel...
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Develop a customer service strategy that gets your Niagara hotel noticed
When you google niagara hotels, the first link to populates is The 10 best Niagara Falls Hotels from TripAdvisor...
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Ontario Hospitality Industry Trends
As 2015 quickly draws to a close, we would like to look back on this whirlwind of a year…
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What is the Experience that Everyone is Looking For?
Estimated reading time: 4 minutes Previously we discussed the importance of hiring the right people for the hospitality industry....
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Congratulations to the Drake Devonshire Inn!
Congratulations to the Drake Devonshire Inn in Prince Edward County for their recent accolades at the annual Hospitality Design…
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The Sharing Economy and its impact on Boutique Ontario Hotels
Recently, there has been a dramatic change in the trends in the hospitality industry that is disrupting the traditional...
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5 reasons why people are choosing boutique hotels
Finding the right hotel is important to travellers. Whether they are travelling for business or pleasure, guests are looking...
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Is your hotel prepared for baby boomers?
A big focus in the hospitality sector has been about how to attract millennials. As the latest generation of...
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Enhance the guest experience by talking about them
We told you before how you can use customer comments and other data to see how you can enhance...
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Get hotel quality assurance with a mystery guest
With changing demographics of guests, a slow economy and increasing competition from new accommodation services, hotel managers and owners...
