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Improving customer satisfaction with touch points
Customer touch points are your brand’s points of customer contact from start to finish. Identifying these points of contact...
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5 restaurant industry trends that are shifting customer service strategies
The restaurant industry is an ever-changing one as new trends are continually shaping and affecting the customer experience. Brands...
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Mystery diners are changing the restaurant industry
When people come into your restaurant they’re looking for more than just great food, they want a memorable experience...
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Is your restaurant giving your guests what they want?
Have you determined what your customers want from your restaurant? If you’re operating in the public sphere, seeing through...
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Why’s my restaurant failing?
You’ve poured all your time and money into your restaurant, created all the necessary changes you can think of...
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Niagara mystery shoppers can improve loss prevention strategies
Maintaining profitability is the core goal for any business. That’s why every business needs a loss prevention strategy to...
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Attract more guests with an authentic local experience
The majority of a restaurant’s guests will generally be from the local area surrounding its location. They’ll often visit...
