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Mystery shopping programs in Ontario’s hospitality industry
Mystery shopping is a service that has been around for decades, dating back to the 1930’s. Today, it’s a...
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How to increase revenues with Secret Shopper feedback
There are many benefits to hospitality businesses that use secret shoppers to monitor customer experiences. The most valuable of...
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What is the Total Customer Experience?
Whether your company is in the hospitality, restaurant, attraction or spa industry you’ve probably already realised that for...
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How Secret Shoppers can Change your Business
If you’ve ever been curious about how customers really see your business, aside from reviews on TripAdvisor, hiring a...
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Holiday Guide: Delivering Excellent Customer Service during the Holiday Rush
The Christmas holidays are one of our favourite times of the year- it’s a time of giving, celebration and...
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The importance of guest loyalty
With so many day-to-day business regiments that take place in the hospitality industry, it can often be difficult to…
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What is the ROI on Excellent Customer Service?
On the continuous theme of providing the best guest experience through excellent customer service, we are discussing ROI (return…
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What is the Experience that Everyone is Looking For?
Estimated reading time: 4 minutes Previously we discussed the importance of hiring the right people for the hospitality industry....
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5 tips on how to retain customers
Customer retention is incredibly important to businesses in the hospitality industry. Gaining new customers is much more difficult than...
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How to use the right social media for your business: Part Two
Welcome to part two of our look at how to use the right social media for your business. We...
