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Use staff engagement to enhance guest experiences
With the number of accommodation options available to travelers, it is important for Ontario hoteliers to deliver unique customer...
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Is it time to rethink your customer service protocols?
When guests at your establishment have an issue, problem or concern, it is likely that they are experiencing a...
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Should you join Hospitality and Tourism Associations in Ontario?
When you are looking to expand your footing in the hospitality and tourism industries in Ontario, finding a network...