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5 ways to gain effective customer feedback
Although there’s plenty of ways to evaluate how you’re doing in the market, having insight from your customers is...
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Using a secret shopper audit for competitor analysis
In the forever-changing business environment of today, it pays to keep an eye on what your competitors are up...
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Good customer service starts with employee engagement
Many times companies have the objective of providing excellent customer service and focus solely on how they can please...
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These 5 attractions industry trends are improving customer services
The attractions industry is in a constant state of change as new technologies and customer demands influence the level...
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5 hospitality industry trends influencing customer service skills
Disruptive forces like technology and demographic shifts are having a big impact on the hospitality industry. As the travel...
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5 restaurant industry trends that are shifting customer service strategies
The restaurant industry is an ever-changing one as new trends are continually shaping and affecting the customer experience. Brands...
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Using the customer service definition to enhance guest experiences
Although the dictionary definition of customer service may be “the assistance and advice provided by a company to those...
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How a hotel mystery shopper can help build brand loyalty
Building brand loyalty takes more than social media contests and rewards programs. Although these are great tools to encourage...
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Top customer service skills identified by mystery shoppers
As a business, you’re always looking for ways to improve your customer relationships with the end goal of customer...
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Mystery diners are changing the restaurant industry
When people come into your restaurant they’re looking for more than just great food, they want a memorable experience...
