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Rethink your guest satisfaction data
How do you typically gauge the satisfaction of guests in your hotel or restaurant? Do you rely on a...
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Hotel guests are ditching room service for online food-ordering services
A recent report by Chicago-based online food-ordering service Grubhub Inc. has revealed that, at least in the USA, hotel...
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Enhance guest experience with a different kind of check-in
While we always think it is best to provide a fast and efficient check-in process for your guests,...
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Top Spa Trends for 2014
Estimated Reading Time: 3 Minutes We might be mid-way through the year, but it’s always a good time to...
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How Millenials are affecting the Hospitality Industry
There is a new generation of guests booking nights at your hotel or dining in your restaurant and they...
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Employee surveys can help engage and motivate your team
Estimate Reading Time: 2 Minutes Recently, a company in Britain conducted a survey of employed individuals that asked what...
