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7 Phrases That Should Never be Used in Customer Service
The importance of choosing words carefully within the customer service industry is crucial and can play a very important...
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The Changing Face of HR – Part 2
In Part One of: ‘Changing the Face of Human Resources’, we discussed the critical role people play in the...
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The Changing Face of HR – Part 1
The role of Human Resources (HR) as a strategic partner to any organization has never been more important than...