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7 Phrases That Should Never be Used in Customer Service
The importance of choosing words carefully within the customer service industry is crucial and can play a very important...
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Protocols that can Result in Poor Customer Service
Protocols and procedures are put into place within a workplace setting to ensure consistency, accuracy and that the right…
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How to Handle Upset Customers
Having an uneasy customer is not a pleasant situation for anyone. When dealing with a client that is not…
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What is the ROI on Excellent Customer Service?
On the continuous theme of providing the best guest experience through excellent customer service, we are discussing ROI (return…
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What is the Experience that Everyone is Looking For?
Estimated reading time: 4 minutes Previously we discussed the importance of hiring the right people for the hospitality industry....
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Hire for Attitude (Teach the Skill)
Estimated reading time: 4 minutes Customer service in the hospitality industry is the bread and butter to successful...
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Why Employee Engagement and Satisfaction Matter
Estimated reading time: 3 minutes We already know that in the hospitality industry in Ontario you are constantly striving...
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Use staff engagement to enhance guest experiences
With the number of accommodation options available to travelers, it is important for Ontario hoteliers to deliver unique customer...
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Is it time to rethink your customer service protocols?
When guests at your establishment have an issue, problem or concern, it is likely that they are experiencing a...