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Why a guest experience audit can improve your spa
It’s important to look past what you may think clients are expecting when they come to your spa and...
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Improving customer satisfaction with touch points
Customer touch points are your brand’s points of customer contact from start to finish. Identifying these points of contact...
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Using the customer service definition to enhance guest experiences
Although the dictionary definition of customer service may be “the assistance and advice provided by a company to those...
