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How to Handle Upset Customers
Having an uneasy customer is not a pleasant situation for anyone. When dealing with a client that is not…
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What is the ROI on Excellent Customer Service?
On the continuous theme of providing the best guest experience through excellent customer service, we are discussing ROI (return…
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What is the Experience that Everyone is Looking For?
Estimated reading time: 4 minutes Previously we discussed the importance of hiring the right people for the hospitality industry....
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Hire for Attitude (Teach the Skill)
Estimated reading time: 4 minutes Customer service in the hospitality industry is the bread and butter to successful...
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Use staff engagement to enhance guest experiences
With the number of accommodation options available to travelers, it is important for Ontario hoteliers to deliver unique customer...
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Customer service to deal with bad customer behaviour
In the hospitality industry in Ontario, you strive to ensure the best guest experience possible. You have invested in...
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Why your hotel should be addressing negative online reviews
Potential guests will always be attempt to research your hotel before they ultimately decide to choose you. They will...
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How to use the right social media for your business: Part Two
Welcome to part two of our look at how to use the right social media for your business. We...
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Why’s my restaurant failing?
You’ve poured all your time and money into your restaurant, created all the necessary changes you can think of...
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Avoiding negative reviews online
We’ve spoken before about the importance of customer feedback, but are you aware of the important steps needed to...
