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To charge or not to charge – the great hotel WiFi debate
Hand-held devices like smartphones and tablets have become the norm for pretty much every traveler today. Comscore.com reports that 4 out...
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Attract more guests with an authentic local experience
The majority of a restaurant’s guests will generally be from the local area surrounding its location. They’ll often visit...
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A customer’s perspective will change your business
We’ve seen it hundreds of times. A business has everything going for it: knowledgeable, passionate employees, great services or...
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Rethink your guest satisfaction data
How do you typically gauge the satisfaction of guests in your hotel or restaurant? Do you rely on a...
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Hotel guests are ditching room service for online food-ordering services
A recent report by Chicago-based online food-ordering service Grubhub Inc. has revealed that, at least in the USA, hotel...
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Enhance guest experience with a different kind of check-in
While we always think it is best to provide a fast and efficient check-in process for your guests,...
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Top Spa Trends for 2014
Estimated Reading Time: 3 Minutes We might be mid-way through the year, but it’s always a good time to...
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The effect of employee theft on your restaurant’s margins
Estimate Reading Time: 2 minutes Let me start out by saying that I’m not automatically accusing your employees of...
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How Millenials are affecting the Hospitality Industry
There is a new generation of guests booking nights at your hotel or dining in your restaurant and they...
